Privacy Policy

We only collect personal information that you choose to give us. That includes:

• Enquiry details — when you complete a form on this website, we collect your name, email address, phone number and the content of your message.
• Lead form responses — if you respond to one of our ads on Facebook or Instagram, we receive the details you submit in that form. Depending on the campaign this may include your name, email address, phone number and answers to questions about your enquiry, such as your event date, location, requirements and indicative budget.
• Correspondence — records of emails, calls and messages exchanged with you.
• Technical data — our hosting provider records standard server logs, including IP address, browser type and pages requested, for security and reliability purposes.

We do not knowingly collect sensitive information, and we do not collect personal information from children.

• To respond to your enquiry and provide a quote or proposal.
• To deliver the services you engage us for, and to communicate about them.
• To issue invoices and maintain business records.
• To improve our website, services and marketing.
• To meet our legal and regulatory obligations.

We will only send you marketing communications where you have asked us to or where it is reasonably expected given your enquiry. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us.

We advertise on Facebook and Instagram, which are operated by Meta Platforms, Inc. When you submit an instant form attached to one of our ads, Meta collects your responses and passes them to us so we can follow up. Meta’s own handling of your data is governed by its privacy policy, available at facebook.com/privacy/policy.

Submitting one of our lead forms does not create any obligation on your part. We use those details solely to contact you about the enquiry you made and to provide the information you requested.

We do not sell your personal information, and we do not trade or rent it to third parties. We share it only with service providers that help us operate, and only to the extent they need it:

• Google — website form submissions are delivered into our Google Workspace account, where enquiries are stored and managed.
• Meta Platforms — for advertising and lead form delivery, as described above.
• Hosting and email providers — who store and transmit our site and correspondence.
• Professional advisers and authorities — where we are required or permitted to disclose by law.

Some of these providers store data on servers outside Australia, including in the United States. Where that happens, we take reasonable steps to ensure the recipient handles your information consistently with the APPs.

This website does not set advertising or tracking cookies of its own. If we add analytics or advertising tools in future — for example Google Analytics or the Meta pixel — we will update this policy before doing so. You can control cookies through your browser settings at any time.

Your information is held in access-controlled cloud services protected by encryption in transit, strong authentication and restricted staff access. No method of transmission or storage is completely secure, but we take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.

We keep enquiry and client records only for as long as we need them for the purpose they were collected, or as required by Australian law, and we destroy or de-identify them after that.

You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable period, normally within 30 days. We may need to verify your identity first. If we decline a request, we will tell you why in writing.

If you believe we have mishandled your personal information, please contact us first at hello@aussiebuzzmedia.com.au so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The current version will always be available at aussiebuzzmedia.com.au/privacy, with the date it was last revised shown at the top.

Aussie Buzz Media
Melbourne, VIC, Australia
Email: hello@aussiebuzzmedia.com.au
Phone: +61 437 712 577